Grievance redressal
Last updated 5 October 2026
KSIJ Connect is owned and operated by Bibi Khadijah Al Kubra Foundation, a nonprofit trust registered in India. If something on the Platform concerns you — content, another member’s conduct, or how your personal data is handled — you can raise it with our Grievance Officer.
Grievance Officer
- Name: Asad Sayed
- Designation: Grievance Officer
- Email: asad.sayed@ksijyouth.com
- Address: Bibi Khadijah Al Kubra Foundation, 124, 42, Manju Tower CHS Ltd, J.P. Road, Nr. High Point Hotel, Andheri-W, Mumbai - 400 058, India
- Working hours: 10:30–19:30 IST, Monday to Friday, excluding public holidays in Maharashtra
We will acknowledge a complaint within 24 hours and aim to resolve it within 7 days. We act faster where the law requires: Content that shows a person in a sexual act or conduct, depicts nudity, or is an impersonation (including morphed or synthetic images) within 2 hours of a complaint by or on behalf of the person depicted; complaints about the prohibited content in clause 9.2 of the Terms within 36 hours for most categories; and certain court orders and lawful government directions within 3 hours.
Report a concern
Members can report a concern from inside the app: sign in and choose Report a problem (category Objection), or use the report option on the post, comment, message or member itself. Anyone — member or not — can write to the Grievance Officer at asad.sayed@ksijyouth.com.
What to include
Please include enough detail for us to identify the Content or conduct, such as links, screenshots and the Member’s name (Terms of Use, clause 17.2):
- your name and how to reach you;
- what the complaint is about, with a link to the post, profile or page where you can;
- for impersonation, who is being impersonated and the profile doing it.
If you disagree with our decision
- You may ask us to reconsider any decision within 30 days by writing to the Grievance Officer. Someone who was not involved in the original decision will review it.
- If you are not satisfied with the Grievance Officer’s decision, you may appeal to the Grievance Appellate Committee established by the Government of India within 30 days of receiving the decision.
- For a complaint about your personal data, once you have used our grievance process you may complain to the Data Protection Board of India. Users outside India may have further routes, set out in Part C of the Terms of Use and Annex B of the Privacy Policy.
Related
Terms of Use · Privacy Policy · Community Guidelines · Child Safety Standards